Privacy Policy
Last Updated: July 2026 • Ganesh Nature Sanctuary Bali
Our Commitment to Privacy
At UbudVillas, we respect your personal privacy and are committed to protecting all personal information you share with us. Inspired by authentic Balinese hospitality and modern data protection standards, this Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or book a stay at our private eco-luxury sanctuaries.
Information We Collect
We collect information that you voluntarily provide to us when reserving a villa, registering an account, or communicating with our host team:
- Guest Contact Information: First name, last name, email address, phone number, and country of origin.
- Reservation Details: Selected villa, check-in and check-out dates, total guests, and special requests.
- Account Credentials: Encrypted password and account preferences if you register a guest account.
- Payment Transaction Data: Payment status and invoice tokens processed securely via Xendit API. We do NOT store credit card details on our servers.
How We Use Your Information
Your personal data is used solely to provide a seamless and personalized sanctuary experience:
- Processing and confirming your villa reservations.
- Providing secure guest portal access to manage and extend your booking stay.
- Sending instant payment receipts and booking confirmation notices.
- Enabling verified guest reviews post-check-in to maintain community authenticity.
- Complying with legal regulations and local Balinese tourism authority requirements.
Payment Security & Xendit Gateway
All online financial transactions are encrypted using Industry Standard Transport Layer Security (TLS/SSL). Payments are processed through Xendit, a PCI-DSS Level 1 certified payment gateway. We strictly enforce that sensitive payment details never touch our local database servers.
Your Rights & Data Management
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your account. To exercise your privacy rights, please contact our concierge team at stay@ubudvillas.com.
Have Questions About Your Privacy?
Return to our main site to explore our sanctuaries or contact our host concierge.